Subject: English Language Test - Nilesh Singh
From: Nilesh Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 02:34:20 -0400

| | Foreign Language Screening Test

Name | Nilesh Singh    /  (+91) 8576838818    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer
It is unfortunate for delay in product delivery,it is to inform you that from our end the product has been dispatched but as per current status the courier company has found your address wrong. It's request you to kindly provide correct address to get your product delivered as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer
It is regressive for us that you have received a scratched product.we would like to ensure you that the default product which has been installed at your place would be either replaced if possible or the full amount will be refunded as per company policy.we have lodged your complaint,as per procedure one inspection will be conducted at your place to look out the TV cabinet and the decision regarding the same will be taken as per inspection officer's code of checking.

Thank you.

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