Subject: English Language Test - Gurdhian Singh
From: Gurdhian Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 00:41:57 -0400

Foreign Language
Screening Test

Name

Gurdhian
Singh    /  (143114) 8427501851    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer, your ordered item is on the way but courier
company faced some issue in your address. Please confirm your permanent address
on [email-masked].

Thanks for your faith in us.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Mr. Abdul, we got your email regarding tv you
purchased. We got that there are scratches on cabinet. We are sorry for the
inconvenience you suffered. I have arranged a call for you. I request you to
pick the call and share your query. We will try to solve it as soon as possible.

Homebox Team...