Subject: English Language Test - Tanya Sharma
From: Tanya Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 12:55:34 -0400

| | Foreign Language Screening Test

Name | Tanya Sharma    /  (110044) 9643889386    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
This is to inform that your address as per the courier is wrong.So we unable to placed your order.
As soon as you modify your address and please contact us.

Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi
We are very sorry to replaced or returned your order because it's not under the policies.
You have to contact the Tv cabinet company
We are very sorry.

Thank you.

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