Subject: English Language Test - Kumar Saurav
From: Kumar Saurav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 09:21:13 -0400

| | Foreign Language Screening Test

Name | Kumar Saurav    /  (91) 8770124963    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

!!Greetings!!

Dear Ma'am/Sir,

The address you had given to us was wrong by the courier company and that's why it is stuck in the courier's office. Be patience, you just me give your another near from your home where you can receive the parcel.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,

Just put a returned request  on our website and do boxing of  that TV cabinet as it was . We will replace the set and you will get it within 1 week.

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