Subject: English Language Test - Huzaifa Choudhary
From: Huzaifa Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 09:01:24 -0400

| | Foreign Language Screening Test

Name | Huzaifa Choudhary    /  (+91) 9711819975    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Name)

Hope you are doing well.

I am writing on behalf of the Comapny(Name) to inform you that your order no. (127737) placed on (Date) was shipped by us to the address(Full address) on (Date) but the address you entered is incorrect as the courier cannot find the address. Please have a look on the given address for shipping and fix it so that your order can be delivered to you safely.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for all inconveniences you are facing.
We would help you by our side. According to the company policy, We are unable to give you money back, instead we will replace that TV cabinet with new one. We will send you our service man for replacement.
Hope you will understand us.
Thank yu

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