Subject: English Language Test - jai singh
From: jai singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 07:39:39 -0400

| | Foreign Language Screening Test

Name | jai singh    /  (011) 9818847218    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello XYZ

How may i help you

i have all turbalshooting  and issue has been resolved

any issue other issue ?

ok

thank you have a nise day

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Response:-

Thanks for the email.

We apology for all the inconvenience caused and we realize the importance of the issue. We will raise your concern to our seniors to provide you the resolution.

We really appreciate you patience regarding the issue.

Thanks & Regards,
Support Team

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