Subject: English Language Test - Harinder Singh
From: Harinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 06:41:47 -0400

Foreign Language
Screening Test

Name

Harinder
Singh    /  (91) 8437682555    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello XYZ

As per your email we can understand your are trying to check the status of your
hand bag ordered from us 14 days back Order No. 175xxxx126xx45. We can check
here that the order was shipped by us and was handed over to the courier company
FedEx same day .As per tracking we have received a revert back from the courier
company that they attempted the delivery . However, they were not able to
deliver the hand bag as the address mentioned was wrong .

We would request you to contact fedEx courier  at this contact no.
1800-55687-xxx with the tracking no. 145xx6121xx3 and update your correct
address. Either you can update your address on the website babyshop.com in
settings option and kindly reorder. We would recommend you to select the fastest
shipping option available .In case of any more queries please revert back to
us.

Appreciate your patience.

Happy shopping.

Regards

Harinder singh

Customer support executive.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hello
Abdul

please accept our sincere appologies for the inconvnience on your recent order
delivered to you.

We can understand that there are scratches on the Tv cabinet . As per your
request the TV cabinet is in under replacement policy. So will replace it for
you. You will receive the new cabinet within 3 days. Please pack  this order in
any box it will be picked up at the time of delivery of new TV cabinet from your
home .

We appreciate your time and patience.

Happy shopping.

Regards

Harinder singh

Customer support executive.