Subject: English Language Test - Manish Chaurasiya
From: Manish Chaurasiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:48:57 -0400

Foreign Language
Screening Test

Name

Manish
Chaurasiya    /  (+91) 729 107 0009
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
Customer,

we are not 100% sure what the reason is but when we went to process your order
and ship to you our vendor kicked it back saying they can’t deliver to your
address. Possibly city/state regulations with products like this. We are very
sorry to inform you we will be issuing you a full refund immediately.My most
sincere apologies about that for any inconvenience this may have caused
you.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Customer, I am so sorry to hear the item arrived damaged. Please know that we
shipped this out in new perfect condition. What appears to have happened was the
shipping carrier mishandled the package and damaged the item, which we have no
control over. This is not a problem and where our excellent customer service
will come in. We may be required to file a claim with the shipping company and
we will work quickly to provide an adequate resolution for you. To help expedite
the process, we ask that you take and upload 1 or 2 photos of the damages to
help us with our claim. Please allow me 24-48 hours to come up with a resolution
for you. We will either:

A) Issue you a refund to replace the order (We may or may not be required to
have the item shipped back)

B) Get a replacement order out for you. Thank you for your
understanding/patience, and again I apologize for any inconvenience
caused.