Subject: Tech Support Candidate - Amit Tiwari
From: Amit Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:02:59 -0400

| | Tech Support Test

Name | Amit Tiwari
E-mail | [email-masked]
Phone Number | (401209) 7208314002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 401209
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | A. P. College | System Administrator | 30 day | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Searching job

Please list the steps to connect a Bluetooth speaker to your mobile phone.

start Bluetooth on if speaker have multiple function like audio jack 3.5 f.m mode or Bluetooth so change mode in same Bluetooth mode
start the Bluetooth on mobile and scan name of speaker the you will get name of speaker they will connect automatically or need to be pair.

What according to you makes you a good candidate for customer service or technical support job?

when you call to the customer or customer call you the you have to wish good morning afternoon evening.
then say how may i help you sir/ madam.
smile and talk good behavior to the customer i
if you will take more time for solution so ask can i hold sir of if i have done so i will call you say thank you sir etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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