Subject: English Language Test - Seema Rathod
From: Seema Rathod <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:44:57 -0400

Foreign Language
Screening Test

Name

Seema
Rathod    /  (91) 9823491840    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Sir,

This communication is regrading ticket number- 1234567.

Our courier team is trying to deliver your ordered  product since 14 days but
unable to deliver because we see the address that you have mentioned is
incorrect.

Kindly, update correct address and replace the order So, we can deliver your
product as soon as possible

Thanks,

Customer service.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello,

Mr.Abc,

We are really sorry to hear that you have received damaged product.

We have  initiate request replacement for same product and will be delivered
within few days on your billing address.

Our executive will pickup damage product and deliver  new unit on same day.

Will make sure now you will get new and right product delivered.

Thanks,

Homebox Team.