Subject: English Language Test - Saba Mir
From: Saba Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:24:37 -0400

| | Foreign Language Screening Test

Name | Saba Mir    /  (+91) 9622426783    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hlo   i am  saba  calling from  cherry E commerce This  call is in regards  to the
order of  hand bag  tht u placed  14 days before. The order was shipped by us  and handed over  to courier company .. The  courier  tried to deliver  the order  to u  but the address as per the courier  was wrong  plx   check  the address so that  order will reach  you safely  thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hlo sir  i am calling  from  cherry E commerce  actually  u hd placed an order for T. V cabinet  last week  and it reached to you safely    but after   3hours  we recieved  a call from ua side    about the scratches on  cabinet  . I  apologize sir and acknowledge   your patience   plx give  me 2 days  so  tht  our team  will   reach
to ua address and  replace  the old scratched   Tv cabinet   with the new one    thank you

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