Subject: English Language Test - Shivani Pardeshi
From: Shivani Pardeshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:56:36 -0400

| | Foreign Language Screening Test

Name | Shivani Pardeshi    /  (91) 7987973274    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr.X,
I am Neha from babyshop.com and this is regarding of your recently placed order that is a handbag . We can see over here that you have contacted us earlier to check the status of the order . Well upon checking i can see that the order has been shipped and handed over to the courier company but the address mentioned is incorrect. We would like you to get back to us with the correct details within 24 hours so that we can continue with your order , failure of doing so will result in cancellation of the order .
Thank you,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
I am Shilpi from babyshop.com . I would like to apologise for the inconvenience caused to you due to this issue and thanks for bringing it into our concern . To help you with this issue I want you to share with us few clear images of the scratches on the cabinet and send it to us at [email-masked] . You can contact us for any further assistance you want .
Thank you,
Babyshop.com

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