Subject: English Language Test - Kritika Solanki
From: Kritika Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:48:52 -0400

| | Foreign Language Screening Test

Name | Kritika Solanki    /  (462022) 9617658795    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I do understand your query regarding the delivery status of your ordered product.
The order is already shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver it to you, but was getting your address as wrong address.

Please reconfirm your delivery address, so that the order can be delivered to you as soon as possible.

Thank you!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

I really am so sorry to hear that the TV Cabinet you have purchased is detected.
Please do not worry, I'll help you with the best way possible for you.
What I can do right away for you is that I'm placing a return and replace request for your product, and once the product is reached to the Wearhouse, a same new product will be delivered to you as soon as possible.

Thank you!

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