Subject: English Language Test - Arvind Goyal
From: Arvind Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:45:15 -0400

| | Foreign Language Screening Test

Name | Arvind Goyal    /  (+91) 9818335884    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for connecting with Babyshop.com.

I know that this has to be frustrating to you. I’m happy to help you. I looked up the tracking number, and it appears that the USPS (FedEx, DHL, etc.) has not yet delivered your package due to the wrong address. Call them at (provide a phone number) as soon as you can, and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way.

Thanks,

(Your Name),
(Your Business Name)” –

Tracking number: 123456780987654321

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject line: Confirmation of TV Cabinet Replace.

Dear Customer,

As Per your last email, we have processed a replacement of the TV Cabinet. We’re disappointed this product didn’t meet your needs but certainly understood.

Attached is a shipping label you can print and attach to the item so that you can ship it back to us without any hassle.

Here are the three simple steps to follow:

Place TV Cabinet back into the shipping box it came in along with the original packaging.

Print and attach the shipping label

Please wait for our team to collect the product from your delivered address.

As soon as we receive the returned item, we will replace the product with a new one. Within [6-7 working days], you will receive the new unit delivered to your doorstep.

We appreciate your understanding and hope you will consider us for future purchases.

Sincerely,

[Name, Position, Dept.]
[Phone Number, Website address]

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