Subject: English Language Test - AMAN Khan
From: AMAN Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:44:15 -0400

Foreign Language
Screening Test

Name

AMAN
Khan    /  (110042) 8595653655    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi customer,

We are very sorry to hear that you don't get your
hand bag yet. We are apologies for the same.we shipped your hand bag on the day
of when you were bought from us but Your hand bag was returned to us becouse of
your address what you were given to us was wrong.

You may e-mail us your correct address with your order details.we will delevred
your product to you as soon as possible.thank you for contacting us. Have a
great day.

Xyzz

(Company's name)

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

Sorry for inconvenience. In the response of your complaint
we will assign a quality check officer. He will visit your house within 4-5
business days and he will check the condition of the cabinet. If your TV cabinet
in position of reparing so our officer we will fix it then we will replace your
old Tv cabinet with new cabinet. Abdul again we are appoloies. Thank you so
much. Have great day.

Homebox Team