Subject: English Language Test - PRAKASH SINGH
From: PRAKASH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:43:16 -0400

| | Foreign Language Screening Test

Name | PRAKASH SINGH    /  (91) 9718093867    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear sir
My name is Prakash and i am sorry for the inconvenience as i checked in my system the courier's delivery address is same as your address. i will check by the customer who ordered. For the time being i am returning the courier to company. there is some misunderstanding by the customer who ordered the courier.
Sorry again sir for the disturbance

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear sir
We’re disappointed this product didn’t meet your needs, but certainly understand. I'm confident there is a plausible answer, but I apologize if it caused you any difficulty. I am replacing the original with a new Tv Cabinet.We appreciate your business and hope you will consider us for future employee purchases.

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