Subject: English Language Test - Shangvah Shangne
From: Shangvah Shangne <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:31:21 -0400

Foreign Language
Screening Test

Name

Shangvah
Shangne    /  (+91) 8732058052    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello sir/ma'am, how may I help you? Ok. As to the view point of
your complain we understand your situation we are so sorry to delivered in a
wrong address sir/ma'am. We will fixed your complain at the earliest by tommorow
and we would like to resent your address again sir/ma'am. Thank you sir/ma'am
have a great day.

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello sir/ ma'am. As of your complain we would like you to
sent the scratch pics of the TV cabinet. Ok well we have seen the scratch
pics... We will sent one of our staff to replace your TV cabinet by Tomorrow and
solve your problem.Worry not sir/ma'am as you know our company has a good
marketing market in online purchasing we will fixed all your problem. Thank you
sir/ma'am. Have a great day.