Subject: English Language Test - Rajitha Indrala
From: Rajitha Indrala <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:30:55 -0400

| | Foreign Language Screening Test

Name | Rajitha Indrala    /  (91) 8179927568    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

As per our tracking, we have tried to deliver your order but the given adress was wrong.
So,still the shipment is pending to deliver.

Please share us the correct adress details to deliver the product.

Kindly get back us incase of any further details requires.

Regard,
Rajitha I

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We apologise for the inconvenience caused.

Our team member will come and check the cabinet,if it is really damaged we will replace with new one.

Thank you for understanding.

Regards,
Rajitha I

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