Subject: English Language Test - Jayant Chopra
From: Jayant Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:29:19 -0400

Foreign Language
Screening Test

Name

Jayant
Chopra    /  (91) 9667248931    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi XYZ,

Thank you for contacting Babyshop.com !

We sincerely apologize for any inconvenience that may have caused you.

As we checked regarding the status of your order , we found the mentioned
address was incorrect due to which order could not be delivered.

Please update the correct address so that order can be delivered at the correct
address and on time.

Please do not hesitate to contact in case of any further assistance.

Regards,

Babyshop.com

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
XYZ,

Thank you for contacting Homebox !

We sincerely apologize for any inconvenience that may have caused you.

As requested by you, we have processed your return and replacement unit will be
delivered in 2-3 business days.

If you still wish to refund your money , kindly drop us an email and refund will
be processed and reflected in your account within 7 days.

Please do not hesitate to contact in case of any further assistance.

Regards,

Homebox Team