Subject: English Language Test - Bikash Biswas
From: Bikash Biswas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:02:32 -0400

| | Foreign Language Screening Test

Name | Bikash Biswas    /  (+91) 8882742238    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good Morning Madam,

The courier tried to deliver the order at your place but the address which was mentioned it was incorrect according to the delivery person.

Kindly confirm your address so that we can re-schedule the delivery and it will be delivered by tomorrow.

Thankyou
Bikash Biswas
babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for purchasing a TV cabinet from our store. We would love to help you regarding this.
This is absolutely fine we can replace the TV Cabinet by today only. Our team will get your TV cabinet replaced with a New one.
Kindly check the TV cabinet properly before installation.

Regards
Bikash Biswas
Homebox Team

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