Subject: English Language Test - Apurav Bahl
From: Apurav Bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 01:54:44 -0400

| | Foreign Language Screening Test

Name | Apurav Bahl    /  (+91) 7018187377    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir
We are trying our best to deliver your courier on your door step. However our courier agent found that address provided by you is not correct. I request you to send me your address once again with some guide or landmark points.

We will l get it deliver to you asap, and thank you for cooperation.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Respected sir
We totally understand your concern and we are really sorry for such experience.

We will be sending our team to your place to check the defects if they found it relevant, we will get it replaced within a couple of days

Thank you

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