Subject: Arabic Language Test - Mohammed Abdullah Bahashwan
From: Mohammed Abdullah Bahashwan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 11:28:10 -0400

| | Foreign Language Screening Test

Name | Mohammed Abdullah Bahashwan     /  (110018) 7799426238    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer,

Thank you for your message and for placing an order on our Shop.

Please know that all our teams and partners are doing everything possible to deliver our customers as quickly as possible.

We are really sorry for the inconvenience caused.

however, our courier team try to contact you to deliver your order no (12345) but as per your address was not updated correctly.
Kindly provide us with valid address so we can deliver your order within 1-2 days .

Thank you for your cooperation .

Feel free to contact us.

Regards
Support Team,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear Customer,

Thank you for your message and for placing an order on our Shop.

We are extremely sorry for unconscious issues caused by us.
If you could send us some photos of the scratch so that we could help you .

Please be assured that this incident is quite exceptional and will not happen again given the new measures we have taken.

If you need any help, don't hesitate to contact us. Thanks for choosing Noon! Have a nice day.

Regards
Team leader.

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