Subject: Trainer Candidate - Madhujyotsna Dasgupta
From: Madhujyotsna Dasgupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 02:09:38 -0400

| | Tech Support Test

Name | Madhujyotsna Dasgupta
E-mail | [email-masked]
Phone Number | (99629) 83278
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland Global Services | Senior Consultant | 31/01/2019 | 28,000
Previous Employer 1 | Wipro Ltd | Senior Associate | 03/07/2013 | 16,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Experience Summary
Have an overall work experience of 12 years in Learning and Development, and Training for IT and
ITES Industry with an employment history with WIPRO Limited, and Sutherland Global Services.
Always a part of active training group working towards the objective of the organization.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Dealing with adults and re-shaping their already hardened mould is indeed a differently difficult task. This becomes even more difficult if dealing with someone who's in their mid-fifties and overtly affected by different factors of life and society. While working in Sutherland, I got a chance to be entrusted with the responsibility to train a batch of McAfee Special Services that had some matured people.

Shaping them, persuading them to follow and accept the recommended change(s)was fairly challenging. However, was successful in implementing.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service beats the "good" in just one sense that customers of the given brand would confuse commodity with the name of the brand. Like in india corn-flakes is said Kellogg's. Cold drink for Coca-Cola.
What according to you makes you a good candidate for this position? | My experience and proactive approach to implement the best practices in the area of function.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |