Subject: English Language Test - Kanchan Shrikant
From: Kanchan Shrikant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 01:25:30 -0400

| | Foreign Language Screening Test

Name | Kanchan Shrikant    /  (+91) 9958960367    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear valuable customer,

Thank you for writing us. Accept our apology for the inconvenience caused to you. As check with our records your order has been out for delivery with the courier service.

However our delivery partner found and inform that the address you have mention is not reachable. We request you to kindly provide your alternative address for the delivery of the product in the same mail. So that our delivery partner could delivery the product as soon as possible.

Please feel free to revert on the same for your query we are happy to assist you.

Thanks and Regards
Team Baby shop
For more details please visit on our website www.babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear valuable customer,

Thank you for writing us. We regret the inconvenience causes. We request you to share the snapshot of the damage product with the bill received by our team after the installation of the T.V cabinet

However,We acknowledge your issue and share the same with our concern department to investigate in this matter and will get back to you at the earliest.

Please feel free to revert on the same for your query. We are happy to assist you

Thanks and Regards
Team Homebox
For more details please visit on our feedback section.

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