Subject: Trainer Candidate - Kamas Goel
From: Kamas Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 00:41:23 -0400

| | Tech Support Test

Name | Kamas Goel
E-mail | [email-masked]
Phone Number | (011) 9999018269
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Budh Vihar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vodafone Idea | Assistant Manager | 3 -nov -2020 |
Previous Employer 1 | Aerial telecom solitions | Assistant Manager | 18-sep-2014 |
Previous Employer 2 | Zepinfratech | Telecom Trainer | 11-nov-2012 |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

- retail training for Vodafone store with 100% throughput and 98% FPA
- 0-30 days floor support with 95% CSAT
- conducting monthly tollgate for all vendor sites and manage LMS for Haryana circle
- managing knowledge management system I.e. KMS for all the frontline’s
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Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | - when I joined Vodafone as a retail trainer trainer I suppose to take tollgate for Vodafone mini stores which were in rural areas but couldn’t take because they were not using laptop , we generate a requirement for tollgates via mobile phone and at a single team I could connect 20 members and can manage them via my laptop as conference call , apart from taking tollgates we used this medium for briefings as well
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer services means you resolved the customer issue in first ho and he is very happy with you. However, great customer services means you identified the root cause as well for the problem and resolve the issue for entries set of customers so that they don’t face any challenge

What according to you makes you a good candidate for this position?

- Good communication and presentation skills
- Active listener
- patience to handle wide audience
- Empathic
- Time Management

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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