Subject: English Language Test - Ms Sonu
From: Ms Sonu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 14:26:03 -0400

| | Foreign Language Screening Test

Name | Ms Sonu    /  (91) 8210682933    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thankyou for contacting babyshop.com.

We will like to express our apologies for the order not being delivered to you on time. As per checking with our courier partner your requested order was out for delivery, but as per the delivery executive the address  provided by you while placing the order was incorrect, due to which the order was undelivered. However, we have already shared the correct address with the courier partner and your order will be delivered by End Of Day. On behalf of Babyshop.com, we will sincerely like to apologize for the delay, however you being a loyal customer we will like to offer you discount upto 50% on your next order, as a goodwill gesture.

You can write to us for any query. Thankyou for choosing Babyshop.com

Regards,
Sonu

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thankyou for contacting Homebox.

We are very sorry to hear about the inconvenience caused to you, however we assure you that the same issue will be resolved ASAP. We have already forwarded your requested to our Team and a Executive will be at your place within next 6 hours and will replace the TV Cabinet Unit. We will also like to request you to kindly verify the details and also have a look at the TV Cabinet Unit, so as to avoid the same issue in near future. However be assured we will try to resolve the issue in best possible way. However, if the issue still persist with the Unit the amount will be refunded with 24 hours.

You can write to us for any query. Thankyou for choosing Homebox.

Regards,
Sonu

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