Subject: English Language Test - Vinayak Srivastava
From: Vinayak Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 12:43:04 -0400

| | Foreign Language Screening Test

Name | Vinayak Srivastava    /  (110091) 9560880223    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We are extremely sorry that you haven't received the product yet. As the order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to your address, but the address that you have provided as per the courier was wrong.

So Kindly visit at our page and update your correct address Please. As soon as its done we will try to deliver the product again at your new address on priority basis. We will update you regarding this within a week time.

Thankyou for your patience
Warmly,
Vinayak

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are sorry that you are not satisfied with the new product. I will pass along your feedback to our shipping team. I hope you’ll consider giving us another chance.
We will also communicate with the billing department and will send the installation team again to check.

What we need from you is the photos/video of the cabinet where it has scratches. If your complaint is genuine we don't have any issue in replacing the cabinet for you.

Thank you for your business.

Warmly,

Vinayak

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