Subject: Arabic Language Test - SAMI ABDALRAHMAN
From: SAMI ABDALRAHMAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 07:16:33 -0400

| | Foreign Language Screening Test

Name | SAMI ABDALRAHMAN    /  (+91) 9772126772    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear customer thank you for contacting baby shop team
on behalf of entire baby shop team we would like to offer you our sincere apology for the mistake that happen for your order
we will try to correct yhe mistake by we returne back your order within 2-4days of working
as token our apology for the mistake which happen the adminstration decided to conduct delivery of free charge and the amount wil be recieved within 4 days of working
my regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | na

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