Subject: English Language Test - saket KUMAR
From: saket KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 04:57:42 -0400

| | Foreign Language Screening Test

Name | saket KUMAR    /  (+91) 9636401289    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hello xyz

thank you so much for shopping with us.we would surely help you  to track your order.

but as i can see here the delivery executive tried to rich out to you as per your address mentioned. but it seems that the address is incorrect.

i would request you to update the address.in order to deliver your courier soon.

we would love to help you with anything.

REGARDS
SAKET

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

hi abdul,

we regret that you had a bad experience.one of our executive will be visiting to check out the problem and issue you are having.and would help you with the solution

If not resolved we will surely help you with your replacement or refund.

| |