Subject: English Language Test - Arpit malik
From: Arpit malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 7 Apr 2021 02:13:57 -0400

| | Foreign Language Screening Test

Name | Arpit malik    /  (75250) 42164    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir your order has been dispatched
Due to wrong address we are unable to deliver the parcle
Would thankful to you if you can provide us with the correct location
Simple after that within a day or tow you will recive your order
Thankyou reg. Arpit Malik

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvinence we regret if such kind of thing happed with your product we are moving forward to avoid these kind of issues.
As per you told us about the situation wee are ready to replace your cabinet with no intallation charges this time
Thankyou reg. Arpit Malik

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