Subject: English Language Test - Mohammed Naim
From: Mohammed Naim <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 10:32:54 -0400

| | Foreign Language Screening Test

Name | Mohammed Naim    /  (011) 9818263650    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings xyz,

This is CSR Naim. Thank your for placing a order for "handbag", however while trying to deliver the said item our delivery agent was not able to locate your address.

Please reply back with the correct address so that i can update your address in our records and the delivery boy can deliver the "handbag" At the earliest.

Your patience is deeply appreciated.

If you need any other help, feel free to contact us again.

Csr Naim
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings abdul,

Thank you for contacting Homebox customer care.

I understand that the tv cabinet has too many scratches on it. I apologize for the inconvenience this may have caused to you.

Please be informed that as per policy a customer needs to sign the receipt after checking all the details of product installed, however since we received your mail the same day i would take it as an exception. Please reply back to this email with photos of scratch so that i can move this case to our senior team for further investigation.

Thanks
Csr Naim

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