Subject: English Language Test - Dinesh kumar
From: Dinesh kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 07:35:21 -0400

| | Foreign Language Screening Test

Name | Dinesh kumar    /  (91) 8810377739    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello
Mr Customer

Hope you are keeping well under current situations. This email is in return of your email you sent to us regarding your order which you have not received yet and we are sorry to hear about that however the reason for that is the incorrect address with the courier company. We therefore request you to kindly get your address updated at the earliest for further assistance.

Thank you for contacting us, we value your time and patience.

Best Regards
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello
Mr Customer

we are returning your email for the issue you had mentioned that your recent TV Cabinet has got scratches on it and it's just been a day. We are really sorry to hear about it. We are here to help and you don't worry about anything as you are looking for return, replacement or may be exchange however it depends on the policy of the products and it may differ for different products from the brand side, therefore we also request you to kindly check for the product policy on the product page where you bought it from.

Further we can go ahead with your return request based on that.
we appreciate your time and patience.

Thank you for contacting us.
Team
Homebox

| |