Subject: English Language Test - Dikshant Singh
From: Dikshant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 06:30:09 -0400

| | Foreign Language Screening Test

Name | Dikshant Singh    /  (+91) 9560777523    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This mails is regarding your order no. 123 ( handbag) order was shipped and our delivery partner tried to deliver the order but the address was incorrect so our delivery partner could not reach.
Please check and provide correct address for successful delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I would like to apologise for the inconvenience, you can return the product using our Homebox app, open menu and select  my orders choose the product and return.

Our logistics partner will collect the product from your house for return or exchange.

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