Subject: English Language Test - Ninad Dange
From: Ninad Dange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 06:12:34 -0400

| | Foreign Language Screening Test

Name | Ninad Dange    /  (+91) 9971274614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
I am Ninad from (company Name).
Your courier of order number XXXX is dispatched by the courier company but has returned due to wrong address entered while delivery.
Please re confirm the address with us so that we can deliver the same as sson as possible.
Thanks and Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,
I am Ninad from Homebox.
We recieved your email and we are really sorry for the inconvenience caused from our Team.
We will surely look into the matter and try to solve the problem on proority basis.
Thanks and Regards.
Team Homebox.

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