Subject: Trainer Candidate - Manpreet Kaur
From: Manpreet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 06:11:55 -0400

Tech Support
Test

Name

Manpreet
Kaur

E-mail

[email-masked]

Phone Number

(91) 8447029517

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NatWest group

Analyst

Na

27000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

2 months

Please briefly
describe your work experience specifically in training?

I have
extended several training sessions to new employees and my colleague I have
shadow the learning and development department wherein I procured the knowledge
to take share and learn sessions with my own team and discuss different topics
relating to the process, anti-money laundering and resume building

Have
you worked as a trainer in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I started with the training sessions after the
Corona world and these were conducted over a zoom call.

One of the biggest challenges faced in this situation was that people didn't
switch on the cameras which didn't let me understand if they can comprehend what
I am trying to discuss.

Later on, I got to know the reason behind that and how people felt
psychologically unsafe about their privacy so to combat this I am working
towards women safety and I am in conversation with the zoom team to develop a
feature wherein participants can not see each other but only the
trainer

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

When good
Customer services are provided then the customer is happy and satisfied however
if great customer service is extended then the customer would leave positive
feedback and would go around telling other people to become our
customers.

What according to you makes you a good candidate
for this position?

I am extremely crazy about delivering training
sessions training and performance share and learn sessions is not a part of my
ki responsibility area but I still took up job shadowing with the learning and
development team and started using the knowledge which I gained from there into
implementing it in my process

On a scale of 1 - 5 please rate your
fluency in spoken English

5