Subject: Trainer Candidate - Dipali Sharma
From: Dipali Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 06:01:33 -0400

| | Tech Support Test

Name | Dipali Sharma
E-mail | [email-masked]
Phone Number | (987) 3932108
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar Phase 3

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mint Green Training and Solutions | Master Trainer & Content Lead | Still working | 50,000
Previous Employer 1 | Global Talent Track | Soft Skills Trainer | April 2017 | 40,000
Previous Employer 2 | 3i-Infotech | Trainer | June 2013 | 35,000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

Grounds up work experience of 18 year in telecom, Petroleum, FMCG & BPO industry.
Proficient in Sales Training, training management, team sales processes and organization matrices & systems.
Well versed with creating presentation decks both in English and vernacular.
Proven track record of delivering effective training programs & content writing.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Faced a difficult situation when I got ex-employee in new batch with all freshers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is when customer is happy with the resolution provided.

A great customer service is when we provide such solution to customer that customer feel delighted

What according to you makes you a good candidate for this position? | My experience and expertise's
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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