Subject: English Language Test - Abhijeet Pandey
From: Abhijeet Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 05:27:25 -0400

| | Foreign Language Screening Test

Name | Abhijeet Pandey    /  (+91) 8318506620    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
Thank you for choosing our online store.
We are happy to help you. As per your  query I am able to see that our order was dispatched from our side and was out for delivery but our delivery executive was unable to find your address as you mentioned there is some problem with this address. Please verify it and update for fast delivery. Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir ,
thank you for shopping with our online store.
We are happy to help you.
As per your complaint I am registering your complain and send it to tv company. Our executive will visit you soon. They will check if there would be any problem with the tv will will try our best to solve your complain. Further action will be taken with TV company like refund exchange etc.
Thank you

| |