Subject: English Language Test - Pradeep Ghosh
From: Pradeep Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 05:18:19 -0400

| | Foreign Language Screening Test

Name | Pradeep Ghosh    /  (0120) 8318159998    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir
We really apologize the inconvenience for delay of your order.

I would like to inform you that due to your address was wrong.  which was reported by courier person product not delivered to you by courier person. I also request you please update your correct address so, we deliver your product as soon as possible.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
We really apologize the inconvenience which caused you this problem.
I really very sorry that you faced this problem and received damaged product. we definitely understand your concern and further going to raise this with courier and seller .  We also take a request to replacement your product soon you get the replacement product.

Thanking you

Customer Support Team

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