Subject: English Language Test - Govind Pant
From: Govind Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 05:00:41 -0400

| | Foreign Language Screening Test

Name | Govind Pant     /  (+91) 8383052138    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Hope you are well.

As per your concern we have gone through and find that your item has already been dispatched on your given address XYZ on same day when you purchased the item.

We had taken a follow up of your curier with delivery team and finds that the address you have mentioned is wrong as per the record. Therefore I would urge you to please reconfirm your correct address so that your item got delivered to you on time now.

Sorry for the inconvenience you fase this time.

Please write us for any further assistance and clarification we are happy to help you.

Thanks for connecting with us.

Regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry to hear about this.

Please be advise you that I have raised your concern to our relevant department and they will contact you within 24 hrs and your issue will be resolve as soon as possible.

We would like to inform you that after finding the root cause of this issue if your item will be returned back then you'll get refund in 7-10 business days in your account which is updated with us.

Thank for connecting with us.

For more assistance and information you can feel free to write us.

Have a good day!

Regards,
XYZ

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