Subject: English Language Test - Kirti Chhabra
From: Kirti Chhabra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:32:58 -0400

Foreign Language
Screening Test

Name

Kirti
Chhabra     /  (91) 8800238111    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hello xxx,

This is to inform you that the address provided at the time of delivery is
showing incorrect. Kindly share the complete address once again along with the
landmark to match the pin code and deliver it on time.

Rest assure you will get the delivery at the earliest

Xxx

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
XXX,

We understand you concern regarding the scratches and we are extremely sorry for
the inconvenience caused. We will check that immediately and replace it at the
earliest.

Please be informed that installation happened as per the standards so
installation charges will not be waived off as our team suggest before
installation to check the product.

Regards,

Xxx