Subject: English Language Test - Akanksha Pandey
From: Akanksha Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:24:37 -0400

| | Foreign Language Screening Test

Name | Akanksha Pandey    /  (0120) 6290045614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greetings of the Day,

I understand your concern and I am sorry for the inconveniences caused, that you have yet not received your order.

Please be informed that our delivery executive could not find the address provided while making order.

I request you to please help us with your correct and reachable address.

We will update you regarding the next delivery available.

Thank you
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings of the Day,

I understand your concern and I am really sorry for the inconveniences caused.

Please be informed that we will surely take all best possible ways to help you as per company norms.

I request you to please share pictures of scratches you have found product.

Thank you
XYZ

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