Subject: Trainer Candidate - Pratibha Rawat
From: Pratibha Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 04:23:33 -0400

| | Tech Support Test

Name | Pratibha Rawat
E-mail | [email-masked]
Phone Number | (91) 7337364843
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | senior Associate | 03/01/2021 | 32000
Previous Employer 1 | Cognizant Technical Solution | senior Associate | 30/04/2020 | 28000
Previous Employer 2 | Karvy Computer Share Pvt Ltd | officer executive | 03/04/2018 | 18000

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

• Having experience in E-Commerce business-primarily responsible for product listing.
• Develop and implement Quality Assurance.
• Strong understanding of measurement and tracking tools within all digital channels.
• Excellent oral and written communication skills.
• Knowledge of all agency functional areas, including production, media, research and database.
• Excellent project management skills.
• Strong client facing skills.
• Sound qualitative and quantitative analytical skills.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I take every new task or responsibility of my job as a challenge. The most challenging situation was when i used to take error discussion session with my  team member. Sometimes they have other opinion about errors then patiently i discussed every policy with them and assure them that next time they will not repeat same mistakes.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1) In good customer service you make your customers satisfied but in great customer service you are also keeping them loyal.
2)Good customer service can build a good relationship with customer but great customer service can turn into a sales engine for your business.
3)Good customer service will get the problem solved eventually but in great customer service will get solve problem immediately.
4) In good customer service you accept your faults and provide resolution but in great customer service you accept your faults and with providing resolution you also provide wave off so that customer feel happy and satisfied.

What according to you makes you a good candidate for this position? | As per Job description i have quality to full fill all the area of opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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