Subject: English Language Test - Ankit Rawat
From: Ankit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 03:31:21 -0400

| | Foreign Language Screening Test

Name | Ankit Rawat    /  (+91) 9650933097    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

It gives us immense pleasure to serve you.As per your records,we can see that you placed an order for a handbag on 25th march 2021.On the same day,the order was shipped to our shipping partner e-kart for delivery to your selected address "Flat number-1, ABC apartments, 123 road, happy town,Delhi-01". However the delivery partner has reported your address as non existing. Hence your ordered item Handbag has been returned to our warehouse and we are awaiting address updation on your end to attempt re-delivery. Kindly update your correct address and we will attempt a re-delivery immediately

Thank You

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

It gives us immense pleasure to serve you. As per your records, we can see that you placed an order for a D'Decor Classic Ivory TV Cabinet YY56 (Order Id-987654321) on 21st March 2021 which was successfully delivered and installed at your registered address 'Flat Number-1, ABC Apartments, 123 Road, Happy Town, Delhi-01' on 1st April 2021. Since you are well within the replacement policy time frame, be assured that your recently installed D'Decor Classic Ivory TV Cabinet YY56 will be replaced and re-installed at your registered address absolutely free of cost. This will be done within the next 72 hours. Our sincerest apologies for the inconvenience caused to you. Thank you for shopping with Homebox. We look forward to serve you again.

Thank you

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