Subject: Trainer Candidate - KULWINDER SINGH
From: KULWINDER SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 02:26:25 -0400

| | Tech Support Test

Name | KULWINDER SINGH
E-mail | [email-masked]
Phone Number | (091) 7888862358
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | bharuch - gujrat

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nettur technical training foundation | Sr. consultant | | 70,000
Previous Employer 1 | sewells group india ltd | consultant | | 40,000
Previous Employer 2 | hind motors mohali p ltd | service head | | 30,000

If Selected, how much time do you need to join? | 1 month

Please briefly describe your work experience specifically in training?

 Providing in-house On Job Training to Sales & Service staff  at their  dealerships.
 Implementing Standard Operating Procedure  in dealerships of Heromotocorp. (Sales & Service)
 On job soft skill training to Dealer Owner & Dealer staff.
 Role Alignment of dealer staff as per their role.(Sales & Service)
 Assessment of dealer before training and after training.
 Coaching of managers and staff to make them capable to get dealership in profit.
 Kaizen activities, Coaching & Training, Meetings, hand holding to sales & service team
Job profile 3:-   Coordination with MRF team ,Managing our team , Recruiting, Soft Skills, Basic & Induction training to employee’s of MRF Ltd Dahej  Plant. Gujrat.

Job profile 2 :-Managing , Deliver Technical  & Soft Skills Trainings .

Technical—Managing  & Delivering automobile service & repair training to Maruti dealer staff    @ Maruti Suzuki Regional Service  Training Center  Lucknow.

Soft skills Training   -- (5S, 3M, 3G, Personal & industrial safety, Communication Skills, Soft Skills, Time Management )

Job profile -1 :- Managing  project under  of Automotive manufacturing and Assy .( 2 yrs - 4 module )  for one of our client- Maruti Suzuki India Ltd Gurgaon (Plant) (MSTA)
Deliver  Soft skills training& Technical trainings  -- (5S, 3M, 3G, Personal & industrial safety, Communication Skills, Soft Skills, Time Management,   Automobile Manufacturing  and Assy.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As i was appointed for a project to run, in that project every new month 1 batch is to be added and 1 new staff will be recruited. While starting that project company has given the syllabus only but not the training material, I have to search the material in late nights as per topic and have to deliver next day in class, No any help has been given by the company. While in the training period you have to attend short meetings with client also, and your class will not remain unattended. Next month new batch started and 1 new trainer reached for the class, but he is for 1 week, also not aware for topic as he is electric engg. And topics are from automobile engg. Next week another temporary trainer reached, but willingly not interested to take class, Next week 1 New trainer reached start classes but felt ill. Some how we completed the class. Now 1st completed batch has to appointed in company butpersonal  physical attendance has to be taken by trainer  in all 3 shifts, verified by supervisor  by roaming in plant thrice a day  with approx 5 kms distance, department to department,  students to students. Next 3rd batch is also started and 3rd trainer reached but he is totally new nor aware of anything , but the actual requirement is of 4 persons (3 trainers +1 helper can use for taking attendance from plant) but we are only 3. The 3rd trainer reached to me is already rejected by me at the time of interview as per his behavior and attitude , as we need a person who can do all activities as required.

I mailed to reporting boss so many times to send the trainers before start a batch so that they can go through the training material and all other activities once, but not getting any favorable reply.
Next month new batch started new trainer reached but again he is that one who is rejected by me as per his age and confidence level as looking and behaving as a child, cannot control the students. He is also denied for  getting physical attendance  as walking distance is 5 kms round ,and after that he have to take class of students.
Some how  1 person from head office reached and submitted a report for 1 separate  Non technical Person  for attendance . then department appointed a person and the matter solved.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service you have to full fill the customer expectation. but in great customer service you have to something extra beyond expectation of customer service
What according to you makes you a good candidate for this position? | As per age and experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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