Subject: English Language Test - Zafar Javed
From: Zafar Javed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 01:23:55 -0400

Foreign Language
Screening Test

Name

Zafar
Javed    /  (91) 8188857727    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi

With all due respect I would like to know your address. Can you please tell
me the details of your exact address with pin code. The item ordered by you was
handed over to the courier company on the same day when you placed the order.
And our courier guy tried to to reach you but the address provided by you found
wrong. That's why we couldn't deliver the item. So please provide us with your
contact details and exact address so that your order can be delivered to you as
soon as possible. Please confirm your address as soon as possible. Thank you

Babyshop help team,

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hi Abdul,

We are very sorry for the problem that you faced. But let me know if your TV
cabinet is broken or you are facing any problem while using that TV cabinet due
to scratches on cabinet or scratches are deeper than casual that disturbs you.
If found so, then you can replace the order as per replacement policy of our
company. And we are here to help you with every possible means. And if scratches
are less and it make no disturbance then we are sorry for such unavoidable
misfortune. So you can enjoy with your order. Thank you.

Yous sincerely,

Homebox team.