Subject: Trainer Candidate - Mansha Sibal
From: Mansha Sibal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 6 Apr 2021 01:16:23 -0400

| | Tech Support Test

Name | Mansha Sibal
E-mail | [email-masked]
Phone Number | (201014) 8700630921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indirapuram, Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Sr. Executive | 2011-2015 | 18K
Previous Employer 2 | Agrani Enterprises | Project Assistant | 2020 | 18K

If Selected, how much time do you need to join? | AsAp

Please briefly describe your work experience specifically in training?

Providing  training to the new hired process associate and proving special efforts to make them experts,
Conducting monthly process knowledge test( PKT),
Distributing report (work)among all process associate and handling their querries,
Working as a medium between process associates and Team manager.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

On training time some querries are difficult because our work is based on online trading we uave to face some difficult escalations that hits the client money ( dollars) by a little mistake of zero(0). Or any digit that new associate.
We have to answer and manage that diffucult situation infront of our onshore team and managers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | To understand their situation and resolve their querries in very good situations.
What according to you makes you a good candidate for this position? | To learn all process and give best to organizations
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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