Subject: Trainer Candidate - Rashim Bahl
From: Rashim Bahl <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 23:46:04 -0400

Tech Support
Test

Name

Rashim
Bahl

E-mail

[email-masked]

Phone Number

(91) 9899049633

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

American Express India Private
Limited

Lead Analyst Operations

21/07/2017

57000

Previous Employer 2

If Selected, how much time do you need
to join?

Immediate

Please briefly
describe your work experience specifically in training?

I have
proficiently trained people of all age groups be it new hires or existing
employees. I have lead setting up of processes for new projects and changes to
existing processes. I have created training modules which have catered to
Process training new hires as well as cross training existing employees.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

The most challenging situation I have faced while
managing my team has been to deal with a team member who displayed overly
aggressive and know it all behaviour throughout his tenure within the team. This
behaviour was leading to a lot of issues within the team and was just escalating
with each passing day. I started to directly deal with this potentially
destructive behaviour by setting clear behavioural expectations and setting up a
feedback system. I started to provide factual feedback by addressing the
behaviour and not the person in order to make them understand how their
behaviour was impacting the team as a whole and also individual team members.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

The
difference between good and great customer service is that when you are
providing good customer service you are keeping your customers satisfied and
happy, while providing great customer service you are not only keeping them
satisfied and happy but also loyal to your brand.

What according to
you makes you a good candidate for this position?

I have
over 13 years of rich and insightful experience in People Leadership and
Business Operations. I have high adaptability to work with various age groups. I
am an effective communicator with strong networking skills and a leader with
excellent team management abilities to grow and mentor resources.

On a
scale of 1 - 5 please rate your fluency in spoken English

5