Subject: English Language Test - Prakhar Gandhi
From: Prakhar Gandhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 23:10:23 -0400

| | Foreign Language Screening Test

Name | Prakhar Gandhi    /  (475661) 8349988816    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

As you have ordered a hand bag. We have courier your hand bag same day as of the order placed. The courier tried to deliber your order but the address mentioned by you was incorrect so it unable to get delivered.

So kindly, please change the delivery address and try again.

Thank you for shopping

Regards
Baby shop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

It sounds bad after hearing that you got some problem from our side. But make sure that scratches found on cabinet can be had through travelling. If it is not so then we will concern on your problem and will also try to give you the best solution as soon as possible.

Thank you.

Regards.
Home box team

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