Subject: Trainer Candidate - Manvi Saxena
From: Manvi Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 22:15:30 -0400

| | Tech Support Test

Name | Manvi Saxena
E-mail | [email-masked]
Phone Number | (+91) 8558099330
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Phagwara but ready to move to noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Overseas health care pvt ltd | Executive corporate planning | Till time | 32212
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 10 days

Please briefly describe your work experience specifically in training?

I have experience of planning n executing training preparing training modules.
Delivering training session.
Customer relationship management

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Bringing people into their comfort zone while they are coming from all India to particular new office for training is the major task. There stay arrangements food habbits. Helping them to resolve issues. Judging there capabilties to appreciate them to motivate them. Knowing there weaknesses n work on them so that team may feel confideng is the major task because everytime new people with different attitude are there

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good is resolving there problem
Great is resolving it on time with humble attitude n customer satisfaction.

What according to you makes you a good candidate for this position? | Because i believe i m a good learner and also have leadership skills to train people to achieve goal.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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