Subject: Arabic Language Test - Mohammad Tauquir Alam
From: Mohammad Tauquir Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 5 Apr 2021 17:24:26 -0400

Foreign Language
Screening Test

Name

Mohammad
Tauquir Alam    /  (091) 8051357099
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear.Costmer

Please accept our sincere apologies for the in convinenien that has been caused
to you due to the late delivery for your order.we always priorities complete
satisfaction to our costumer and make sure that the product reach them within
specified time limit. unfortunately in your case certain situations cam up
suddenly and we failed to dispatch the your order within planned time frame. We
are extremely apologize for what you have experienced and I am assuring you that
your order will be reached within 24 hours

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

عزيزي الزبون.  شكرًا لك على
تواصلك معنا بشأن منتجك المعيب ، نحن نأسف
حقًا لأن خزانة التلفزيون لديك بها العديد من
الخدوش وتريد استبدال خزانة التلفزيون
الخاصة بك ، لذا انتقل إلى سياسة الشركة وإذا
كان هناك تبادل متاح ، فمن المؤكد أنه سيتم
استبداله